Terms of Service

1. Agreement to Terms

By installing and using the Efendim AI Chatbot app ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Efendim AI Chatbot is a Shopify app that provides AI-powered customer support chatbot functionality for your online store. The Service includes:

• AI-powered chat widget for customer interactions
• Customizable chat interface and responses
• Analytics and reporting features
• Integration with Shopify store functionality

3. User Responsibilities

You are responsible for:

• Maintaining the security of your Shopify store and account
• Ensuring compliance with applicable laws and regulations
• Monitoring customer interactions and chatbot responses
• Providing accurate information during app configuration
• Respecting customer privacy and data protection requirements

4. Acceptable Use

You agree not to:

• Use the Service for illegal or unauthorized purposes
• Attempt to circumvent security measures or access unauthorized features
• Generate spam or unsolicited communications
• Violate any applicable laws or regulations
• Interfere with the proper functioning of the Service

5. Pricing and Payment

The Service operates on a subscription basis with the following plans:

• Free Plan: Limited functionality with usage restrictions
• Paid Plans: Enhanced features with monthly or annual billing

All fees are non-refundable except as required by law. Prices may change with 30 days notice.

6. Service Availability

We strive to maintain high service availability but do not guarantee 100% uptime. The Service may be temporarily unavailable for maintenance, updates, or due to factors beyond our control.

7. Intellectual Property

The Service and all related intellectual property rights belong to Efendim. You are granted a limited, non-exclusive license to use the Service in accordance with these Terms.

8. Data and Privacy

Your use of the Service is governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EFENDIM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICE.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

11. Termination

You may terminate your use of the Service at any time by uninstalling the app. We may suspend or terminate your access for violation of these Terms or other reasons at our discretion.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through the app or via email. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of applicable jurisdiction. Any disputes will be resolved through binding arbitration or in the appropriate courts.

14. Support and Contact

For technical support or questions about the Service, please contact us through the channels provided in the app or at [email protected].