Privacy Policy

1. Information We Collect

When you use the Efendim AI Chatbot app on your Shopify store, we may collect the following information:

• Store Information: Basic store details including domain, theme, and configuration settings
• Chat Data: Customer conversations and interactions with the chatbot for service improvement
• Usage Analytics: App usage patterns, response times, and performance metrics
• Contact Information: Email addresses for support and communication purposes

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the chatbot service
• Improve AI responses and service quality
• Provide customer support and technical assistance
• Send service-related notifications and updates
• Analyze usage patterns to enhance app functionality

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With trusted service providers who assist in app operations (under strict confidentiality agreements)

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure hosting infrastructure

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. You may request data deletion at any time by contacting us.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Export your data
• Withdraw consent at any time

7. Cookies and Tracking

Our app may use cookies and similar technologies to improve user experience and analyze app performance. You can control cookie settings through your browser preferences.

8. Third-Party Integration

The app integrates with Shopify's platform and may connect with third-party AI services to provide chatbot functionality. These integrations are governed by their respective privacy policies.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

11. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the effective date.