Everything you need to deliver great customer support
Efendim brings AI automation, human operators, and powerful integrations into one platform.
Platform Features
Built for modern support teams
AI-Powered Assistant
Deploy a smart conversational AI trained on your own data. Handles queries 24/7 with multi-turn context and custom system prompts.
Multi-Channel Deployment
Connect your chatbot to your website, WhatsApp, Telegram, Instagram, Shopify, and WooCommerce from one dashboard.
Knowledge Base & Training
Train your bot from URLs, manual Q&A pairs, file uploads, and live product data from your e-commerce store.
Human Escalation
Seamlessly hand off conversations to human operators. See who is online and transfer chats in real time.
Unified Inbox
One inbox for all your conversations — bot, human, escalated, solved, and archived. Full read receipts and unread counters.
Custom Branding
Fully customize the chat widget: colors, avatar, welcome message, FAQ, and offline ticket form.
Team Management
Invite operators with role-based access, manage invitations, and monitor who is online in real time.
Webhooks & Integrations
Connect Shopify, WooCommerce, or any REST API as a live bot tool. WordPress plugin included.
Analytics & Contacts
Track AI token usage, subscription consumption, and a full contact directory with chat history.
Offline Ticket System
When no operators are available, visitors submit support tickets managed through Open, In Progress, and Closed statuses.
Multi-Language & RTL
Full English and Arabic support including right-to-left layout. Ideal for MENA region businesses.
Why Efendim?
No-Code Setup
Go live in minutes with no engineering required.
AI + Human Together
Let AI handle volume, humans handle complexity.
Built for MENA
Native Arabic and RTL support out of the box.
All Channels, One Place
Manage every messaging channel from a single dashboard.